Privacy Policy

Edinburgh Hearing Solutions (referred to below as “we” or “us”) treats with the utmost care and respect the personal information you may supply to us on this site and recognises the importance of protecting your privacy online. Here we explain what information we collect, what we do with it, who else may have access to it, and what controls you have.

1. What information do we collect about you?

We collect the information you supply when using this site, including on the contact form and when ordering products. If you request a specific service from us by submitting an enquiry by email or requesting a brochure we may ask you to submit information such as your name, email address, postal address and telephone number.

We automatically capture the IP addresses (the unique address which identifies your computer on the internet) of visitors to the site which is automatically recognised by our web server. This information is used solely for statistical trend analysis and site traffic monitoring purposes.

2. How do we use your information?

This information we collect about you is used for internal customer records and customer care, to generate aggregate statistics about our site visitors, to improve the content of our web pages, to administer this site and to send you information you have requested.

If you consent we may also use your information to contact you by telephone, email or post from time to time about products, services, promotions or special offers that may be of interest to you. You can stop this happening at any time by contacting us.

3. With whom is the information shared?

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Edinburgh Hearing Solutions or visitors to this site.

Your information will at no time be issued to, or shared with any third party or other organisation not involved directly in the process of conducting your purchase transaction.

4. Your acceptance of these terms and your rights

By using this site, you consent to the collection and use of the information we collect about you as described above. If we change our privacy policy in any way, we will post these changes on this page.

You have a legal right to a copy of all your personal information held by us. You also have a right to correct any errors in that information by logging in to the site using your unique e-mail address and password. As mentioned above, you have a right to prevent us using your personal information to contact you about products, services, promotions or special offers that may be of interest to you. Please email any questions you have about privacy to us directly